:: supportLINK ::

Question:

Dial-Up Networking (Windows 95/98/ME) Symptom: When I try to connect using Dial-Up Networking, I get this error message: (680) There is no dial tone. Make sure your modem is connected to the phone line properly.

Answer:

Possible Solutions: 1) The phone cord may not be plugged into the correct modem slot and the wall. If the modem is an internal one (it is inside your computer): Look at the back of the computer. You should see two telephone jack plugs and they should be labeled (you might need a flashlight.) One should be called Phone and the other should be called Wall. You should have a telephone wire with one end plugged into the wall and the other end plugged into your modem in the plug entitled Wall at the back of your computer. If your modem is an external one (it is outside your computer) Look at the back of your modem. You should see two telephone jack plugs and they should be labeled. One should be called Phone and the other should be called Wall. You should have a telephone wire with one end plugged into the wall and the other end plugged into your modem in the plug entitled Wall at the back of your modem. The other plug entitled Phone is where you can plug your phone into. 2) The phone cord may be faulty. Try using a different phone cord and use it to attach your modem to the plug in the wall. Maybe try the suspected faulty phone cord on something else. i.e. Try plugging the wire from your phone to the wall and see if you get a dial tone if you lift the receiver. 3) There may be an intermittent dial tone if you have Voice Mail and there are messages waiting. Pick up the phone and listen to see if there's a beeping dial tone. If there is, you may have a message if you have Voice Mail. Check your messages before you connect to the Internet. 4) You might require to dial an number to get a outside extension such as 0 which can be added to the beginning of the number you require to dial. (ie. 0,,5500200)

Question:

Dial-Up Networking (Windows 95/98/ME) Symptom: When I attempt to connect using Dial-Networking, I get this error message: The computer that you are dialing is not answering, try again later.

Answer:

1) Add five commas to the end of the phone number There are some compatibility problems with some modems mostly 14.4K modem users but there were some 28.8K and 33.6K modems that have the same problem. Some modems were sending out a long beep before the negotiation. This caused the other modem to get out of sync and report this error message. We found a solution where you would add commas right after the phone number to force the modem to ignore the long beep. Each comma makes the modem pause for a second. Here's how to solve the problem. Double click on the My Computer icon. Double click on Dial-Up Networking. Single click on the connection icon that you use (netralink) that you use so that it's highlighted it in blue. Go to the File pulldown menu. Select Properties. You should see the Telephone number on the upper right side of the window. Add 5 commas right after the phone number. It should looks something like this: Telephone number: 5500 200,,,,, Press OK. Try dialing in again. You may want to try using a different number of commas. Different modems respond in different ways. Try using four or six commas after the phone number and see if that makes a difference.

Question:

Dial-Up Networking (Windows 95/98/ME) Symptom: When dialing in using Dial-Up Networking, I get this error message: The computer you’re dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.

Answer:

Possible Solutions: 1) Check that your username and password are correct. Double click on the My Computer icon. Double click on the Dial-Up Networking icon. You should see an icon called Make New Connection and a connection icon (i.e. netralink ) Double click on the connection icon. Make sure that your username is correct. Your username is everything before the @ symbol in your Interchange or Netinfo email address. The username is all in lowercase letters so make sure that your key is off. Make sure that your password is entered in correctly. Note that it is case sensitive, so if your password is in lowercase characters then use lower case characters. This is the case most of the time. Again double check that the key is off. Check that you're dialing the correct phone number for the city you live in. (i.e. Cape Town 5500200 The server on this end may be temporarily be down. This is a very rare occurrence and is an unlikely scenario. However, if this seems likely, please contact ITServices Helpdesk at 0860 100 441 to verify that this is indeed the case.

Question:

Disconnected while downloading from the Internet Many users of the Internet sooner or later experience the frustration of getting disconnected from their dial-in server while they are in the process of downloading large files. Downloading large pr

Answer:

Most likely explanation Basically the Internet is a network of networks with data moving from one server to the next. When you lose your connection to the Internet while downloading a large file, usually what has happened is your file transfer has been "hung up" somewhere along the network, which in turn causes a time-out of data being sent between a server on the network and the server from which you are downloading. A time-out, in this case, is when a computer automatically terminates the file transfer or connection when it detects that no data is being sent after a predetermined period of time. This, of course, halts the process of transferring the data all the way down the line, including to our Interchange or Netinfo servers. Once the Interchange or Netinfo servers detect no data being transferred to your home machine, your dial-in connection is automatically dropped by our servers timing out, ostensibly to save any more of your download time from being wasted. No sense staying connected while not receiving any data, especially if you are trying to budget your dial-in hours. Morning, noon or night? The time of day you are downloading files is another factor that could have an effect on file transfers. The Internet has its busy times, not unlike rush hour traffic. Generally, the best time to download large files in terms of transfer speed and success rate is 7 a.m. Saturday morning, when the Internet is not too congested. Another consideration If you are using a World Wide Web browser (for example, Netscape or Internet Explorer) to download files, it may not be the best tool for the job, especially if you are transferring large files such as programs. Web browsers are designed to perform at optimal levels while accessing Web servers. While browsers can also access FTP (file transfer protocol) servers, they do not generally do it as well as FTP programs designed specifically to access FTP servers. If you are doing a lot of file transfers, we at the Customer Support Centre recommend using a file transfer utility such as WS_FTP for Windows 3.1x and Windows 95. Or if you use the Macintosh platform, try using Fetch. It is still best to use your Web browser to find the Web address of the actual download site, but then use WS_FTP or Fetch to actually download the files. You can download WS_FTP or Fetch by visiting the Support section of our new Interchange Web pages (http://www.interchange.ubc.ca/) and choosing Software. Then simply click on WS_FTP or Fetch in the table of available software to go to the download site. Some of our Internet Startup Kits come with either WS_FTP or Fetch. For a full description of our Internet Startup Kits for Interchange and Netinfo, please visit our Interchange home page and click on Start up. Then follow Connect and choose Internet Startup Kit.